Complain

I have cancelled my policy with Santam on the 31 January 2022 and i received a letter confirming that they have cancelled my policy and that i will be refunded any monies that have been deducted after the policy has been cancelled. On the 25 February 2022 another premium was deducted and i called Santam advsing them that another premium have been deducted on my salary and i was promised that a refund will be processed and their turn around time is 11 days. A survey was send to me and i stated a bad service i am getting from them. A lady by the name of Tracy Gordon called me regarding the survey and i explained my frustration regarding the poor service i am getting from them. She then asked me to email her my bank statement and my payslip which shows that a deduction has occurred. After two days she called me to tell me that the refund must be processed by my employer while they know very well that money was not reversed back to my employer. They've been sending me from pillar to post. Even now I'm still struggling to get my money. They claim to be in existence for more than 100 years but the service that they are providing is pathetic and they have *********** staff who doesn't know what they are doing. From irate client