TM
Thomas M

1 reviews | Active since Aug 2011

27 Jul 2018, 11:52

Cold called and offered outrageous quote

Santam decided to cold call me only to offer me insurance quote which is R2,000 more than what I am paying already. What waste of my time. If I knew they were going to waste my time, I wasn't going to entertain their SPAM call. Now I have just accumulated an unnecessary credit enquiry and my credit score will drop.

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Replies (3)
Santam
Santam's reply27 Jul 2018, 12:24
Official

Good afternoon Thomas,

Thank you for your post above. We are really sorry to hear about your frustration and the inconvenience caused.

Could you perhaps provide us with the date, time of call and if you can remember the person you spoke with, it would be greatly appreciated?

Thanking you in advance.

Stephan Olivier

Client care media manager

TM
Thomas M's update27 Jul 2018, 12:26
Reviewer Update
I was called at exactly 10:00. Today. I can't remember the person's name.
Santam
Santam's reply27 Jul 2018, 12:52
Official

Good day,

Thank you for the information.

We will try and see if we can trace the call.

Once again we do wish to apologise for any inconvenience this has caused.

Kind regards.

Stephan Olivier

Client care media manager