Claims department i am so Dissapointed

Honestly a single star is not even what I should be rating santam for the treatment I got. I had put in a claim,and had to beg for updates,to a point where my emails were ignored,as a first time claimer m so dissapointed with the treatment I got,who ever is working with Hannes please look into this gentleman being removed from interacting with clients ,he is so rude that I dnt think he deserves to be working with clients.