Claims at Santam

I had Traveled abroad and some of my luggage was left behind in a cab in a foreign country, I tried to contact the cab company, tried to contact the hotel I was staying in and had no joy. Because of this I lost very important goods and some personal belongings. I had almost missed my flight trying to get in contact with the the correct people. When I arrived back home, I reported my incident to Santam claims department and they told me that I need to to send them a police report.

Firstly, I am in a foreign country trying to retrieve my goods from the company that drove off with it, I'm not going to call the police and report my goods where left in a cab (because it was not ****** and its not a crime). I contacted the hotel I stayed in because they where the people that booked the cab for me, and they told me that they will get back to me and try and track down the driver for the cab company.

I have now received a letter from this company Santam telling me that they can't pay out my claim for the goods that I lost because I have not provided a police report stating that my goods where left in a cab.

As a company they are quick to refer to there policies when it comes to paying out customers but they don't say a word when they take your money from you. When u as a customer has to pay for there services they do not tell you about rules and regulations and policies, that once you pay we will give u back your money if there has been a problem on there side, no they just take and take from customers.

Now I'm having to phone almost everday (with my own money once again), I'm having to right emails backwards and forths where I get the same response (thank you for your email, we will get back to you soon, 2/3weeks later) but when they took my cash money they didn't hesitate, it went off immediately.