dP
denzyl P
1 reviews | Active since Mar 2009
07 Nov 2017, 11:15
CLAIMS
Hi, I Lodged a claim in the middle of October due to the severe weather that we occurred in Durban , my claim was for my gutters and a roof leak - the claim assessor came out on the26th October 2017 and took out pictures etc but to this date there has been no feedback .My CLAIM NUMBER : ********** 40 and Sandile Khumalo is my so called Claims service consultant whos job is too only forward my emails to ask for feedback to the assessor and still get no replies . The reason why I chose Santam was I thought it was known for its quick turn around times and keeping customers in the loop in terms of my claim Tehrefore I have taken to Hellopeter to assist me now
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Santam's replyOfficial
07 Nov 2017, 11:27Good day Denzyl,
Thank you for your post above. We are really sorry to hear about the inconvenience and your frustration regarding the delays and lack of feedback on your claim.
We will investigate the delays and request the assessor to make contact with you to discuss and finalise the claim.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply07 Nov 2017, 11:27
Official
Good day Denzyl,
Thank you for your post above. We are really sorry to hear about the inconvenience and your frustration regarding the delays and lack of feedback on your claim.
We will investigate the delays and request the assessor to make contact with you to discuss and finalise the claim.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,