Claiming for non service
For years we didn't have any problems with our insurance. It has been three weeks since we logged a claim for a burst pipe in our wall. Till today it has not been fixed properly - there are huge holes where tiles and parts of the wall has been removed in both our bathrooms and on the outside wall, AND the faucet isn't even working properly anymore. When we phone, al they say is they will follow up and let us know. And every day we are the ones that has to phone back. We have been clients for over 20 years and this is utterly unacceptable!
Helpful (0)
Replies (6)0
Replies (6)
Santam's replyOfficial
05 Sept 2023, 14:46Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply05 Sept 2023, 14:46
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
's updateReviewer Update
07 Sept 2023, 07:47Still NO FEEDBACK. There really seems to be no "Client Care"
Going on 4 weeks since the work was done.
Going on 4 weeks since the work was done.
's update07 Sept 2023, 07:47
Reviewer Update
Still NO FEEDBACK. There really seems to be no "Client Care"
Going on 4 weeks since the work was done.
Going on 4 weeks since the work was done.
Santam's replyOfficial
07 Sept 2023, 10:43Good day,
Our sincerest apologies for the delays and frustration.
Kindly provide us with your claim or policy number to ensure we can assist herein?
Thank you and regards
Client care
Our sincerest apologies for the delays and frustration.
Kindly provide us with your claim or policy number to ensure we can assist herein?
Thank you and regards
Client care
Santam's reply07 Sept 2023, 10:43
Official
Good day,
Our sincerest apologies for the delays and frustration.
Kindly provide us with your claim or policy number to ensure we can assist herein?
Thank you and regards
Client care
Our sincerest apologies for the delays and frustration.
Kindly provide us with your claim or policy number to ensure we can assist herein?
Thank you and regards
Client care
Santam's replyOfficial
07 Sept 2023, 10:57Good day,
Just to clary -- this is a Legacy Policy and not Santam directly?
We do not have access to their systems so will have to request their feedback and urgent contact with your husband herein.
Regards
Client care
Just to clary -- this is a Legacy Policy and not Santam directly?
We do not have access to their systems so will have to request their feedback and urgent contact with your husband herein.
Regards
Client care
Santam's reply07 Sept 2023, 10:57
Official
Good day,
Just to clary -- this is a Legacy Policy and not Santam directly?
We do not have access to their systems so will have to request their feedback and urgent contact with your husband herein.
Regards
Client care
Just to clary -- this is a Legacy Policy and not Santam directly?
We do not have access to their systems so will have to request their feedback and urgent contact with your husband herein.
Regards
Client care
Santam's replyOfficial
08 Sept 2023, 07:30Good ay,
Yes Santam is the Underwriter but Legacy manage their own claims.
Matter referred to them to attend urgently and make contact with your husband.
Regards
Client care
Yes Santam is the Underwriter but Legacy manage their own claims.
Matter referred to them to attend urgently and make contact with your husband.
Regards
Client care
Santam's reply08 Sept 2023, 07:30
Official
Good ay,
Yes Santam is the Underwriter but Legacy manage their own claims.
Matter referred to them to attend urgently and make contact with your husband.
Regards
Client care
Yes Santam is the Underwriter but Legacy manage their own claims.
Matter referred to them to attend urgently and make contact with your husband.
Regards
Client care
Santam's replyOfficial
08 Sept 2023, 07:47It is only a pleasure.
Regards
Client care
Regards
Client care
Santam's reply08 Sept 2023, 07:47
Official
It is only a pleasure.
Regards
Client care
Regards
Client care