CLAIMED MONTHS AGO, YET STILL NO PAYOUT/ DELIVERY

I am expecting a response in regards to a 3rd party claim from Santam.<br> Since docs and details have been sent to Santam, there has been no response at all in regards to the outcome or progress of this claim. There has been NO courtesy or decency in providing feedback which means 0 service delivery as someone who has repeatedly sent comms in regards to the accident.<br> <br> I am a mother of 2 kids and have not had access to my car throughout this last winter to date. Numerous emails and screenshots prove lack of feedback / response from Santam. The car has been to more than 2 reputable workshops within CPT however no response from Santam which means that I am now paying storage costs and at this stage have had to accept that the car is a write-off after the 2nd workshop turned the car away due to the damage caused and lack of funding available in order to assist further. The car has since been taken as a form of payment.<br> <br> Santam, you are not honouring policies/ contracts with your clients and are taking advantage of people like myself.