CLAIM REJECT

I was bumped my one of their client her name is Mrs Eme MCCAUSLAND, claim number *** on the 18 September 2022. Santam contacted me to send required documents for the claim. I did as per request. They reviewed document and photos sent to them which took two weeks, I kept sending emails for follow up there was no respond until I escalated Nazeem Jacobs who was assigned for the matter. He then attended to my documents which I was the one who had to chase after him. The matter was then forwarded to Phakamile Sedia to assess the damage who never bothered to update me until I followed up. Then recieve a letter of claim rejection from Maurisha Pikaan saying that the person that bumped into their client is the one that must pay for the towing and storage R9900 to release my car, I don't have money to fix my own car. As i do not have an insurance, I was expecting their client to fix must car as she was the one that offended me. This matter has now been delayed by Santam for 26 days. I want them to refund me my Towing and storage money back. Santam must take the car for penal beating approved by them for fixing. As I depend on my car to move around.