claim query

<p>Hi. One of you clients drove into me 2 weeks ago. she logged the claim with you guys. and I have to say - I have found your service shocking from the word go. I have had to follow up with your offices everyday. I have had absolutely no contact from you guys acknowledging any of my emails or phone calls. Now I work in the Insurance Industry and know very well this is not how you supposed to treat your clients. You guys make me feel as if i drove into her. you are also not making this process of claiming very easy for me, I am Car-less because one of your clients drove into Me! All i asked was that this claim get escalated as i am now inconvenienced because of one of YOUR clients. I will have to in future advise all people against signing up with you guys. my claim has take 10 working days to get to:</p> <p>I have just received and email from our digital assessor, informing us that an external assessor will be appointed on your claim.</p> <p> </p> <p>This person will make an appointment with you and view the physical vehicle.</p> <p> </p> <p>Will this take another 2 weeks - I am not happy - i have no windows in my car - as i said I am INCONVENIENCED!!!!!not your client. </p>