Claim not sorted out from 11 December 2014

A Santam customer hit one of my employees on 11 Dec and I have had shocking service from Santam from the beginning of trying to do a claim. I have been passed around by the call centre and told different things by different people. Eventually I was assigned to Lee Edwards who did help me and get things sorted. In order for the claim to now be processed Lee said I had now been assigned to Innocent Phala who had 10 working days to get back to me. I have not heard anything from innocent and the 10 working days was up last week. I have emailed Innocent - no response and called the number Lee gave me everyday last week and cannot get through to Innocent - the phone either rings out or I am told he is on lunch...<br> <br> This is extremely frustrating as my employee has now been without a car for 3 months through no fault of his own!!!!!<br> <br> Please will someone help me?!