Claim not settled since April

My car was reversed into at my work place. I then claimed through other party. Both of us with santam. Panel beater unfortunately mixed up personal quote with insurance quote. Which then didn't match accident report. It took 2 months for santam to realize this. <br> After sending through correct pictures, I once again waited.... I then contact santam again to ask what the hold up is. Told I didn't send pictures. I sent them twice this time. Still nothing. And this is supposed to be handled by the other parties broker. Now September and still no result. I had a high regard for santam. I clearly need to find another insurance company.