Claim not processed after months

*** A client of Santam bumped into my rear bumped and we submitted all,the details that were required. I also tried calling the complaints line twice already and there's no answer on that line.<br> I still have not received feedback on the progress of my claim and the details behind that as per the email sent by Mbali on the email on the and this has gone on for over 10 days which is the promised delivery time lines.<br> In addition to this I just spoke to Neil Bonhomme from your assessment department and he indicated the following to me:<br> ?He was unable to get ahold of me for two consecutive days and from that he made a call on my car damages assessment as he was unable to establish the damages.<br> ? He also then went to finalise the possible damages on his own as the panel beater could not recall the details of the damages on my car . The reason behind this was that he has a service agreement and he needed to meet this.<br> ? I then asked why did he not leave his cell number if he couldnt get ahold me on my cell for two days, he says it was my responsibility to ensure that I returned his call during a tea time or lunch time.<br> ? He then went and advised on a cash settlement value .