Claim not paid 2.5 Months later

Hi <br> <br> So last year November a guy drove into me while standing still. <br> I decided to use his insurance in stead of my own as it was his fault. <br> <br> On the 18/11/2016 I contacted Santam and asked what the process was. <br> On the 20/11/2016 I sent them all the correct Documentation they needed. <br> <br> In the meantime any updates I need to Phone for, we dont phone you, you have to phone us, this I was told by Shirley Matloa. <br> Then it was transferred to Mongamele Mzangwe, this chap as fairly helpfull. <br> <br> At this point it was sent to Neil, who was not issues with the original forms I sent. When I phoned he had a bad attitude and told me its not his fault. And I have to get another quote. I forwarded the one I originally forwarded and he accepted without hesitation. (Bear in mind this is the same quote I sent in November.)<br> <br> On 1/2/2016 he rep**** to my request of status that it will be revised today. Today 5/1/2016 I phone to request an update and again Im told they are very busy. <br> <br> I sent all they needed in November and they are still struggling to finalise a simple matter! <br> Thank God Im not insured with Santam, imagine something serious had to happen. If they ever pay out. USELESS!