1 reviews | Active since Dec 2018
Claim not being settled
Due to cable theft in the area we experienced an electrical power surge on the 5th Oct 2018. This resulted in extensive damage to our electronic security equipment, gate motors etc. The claim was registered the same day and supporting claim doc was sent on the 12th Oct. Santam have acknowledged liability but have yet to settle the full amount being claimed. They have dragged their feet despite 36 emails and numerous phone calls over what has now been a two month time frame. I have had to pay service providers out of my pocket since my family's security was at risk.
Their claims team is *********** and unprofessional.
I am sure Santam make a significant amount of money holding back claims whilst still earning returns of the funds.
Next step is reporting them to the Ombudsman.... So fed up !
Thank you for your post above. We are really sorry to hear about your loss and the frustration and inconvenience this process has caused you.
Unfortunately we do not recognize the policy number as a Santam direct policy and would appreciate if you could advise if you are insured through a portfolio broker, such as PSG, LUM, INDWE, BROLINK, Integrisure or any other company?
If you could provide us with that details and claim number as well we will immediately engage with that company to get the necessary information and do an investigation into the delays.
We thank you in advance.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your post above. We are really sorry to hear about your loss and the frustration and inconvenience this process has caused you.
Unfortunately we do not recognize the policy number as a Santam direct policy and would appreciate if you could advise if you are insured through a portfolio broker, such as PSG, LUM, INDWE, BROLINK, Integrisure or any other company?
If you could provide us with that details and claim number as well we will immediately engage with that company to get the necessary information and do an investigation into the delays.
We thank you in advance.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you very much for the feedback. Yes the 191....number is the claim number.
I will investigate and liaise with the claims department and revert back within 2 working days.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you very much for the feedback. Yes the 191....number is the claim number.
I will investigate and liaise with the claims department and revert back within 2 working days.
Thank you and kind regards
Stephan Olivier
Client care media manager