Claim Nightmares

Logging a claim with this insurer is a nightmare, when your already having to deal with your current emergency, you have to wait hours before your claim is actioned. Their service providers used in terms of assisting with ones vehicles are seriously unprofessional over the phone and I had to wait hours before they came to do a simple task which was opening my vehicle because my key was stuck inside my car. Santam's consultants also aren't very empathetic when dealing with you over the job it all just sounds very cold and operational, really they don't give a dam are we seriously paying for a premium service that doesn't deliver premium quality . DISGUSTING. Let's see how the other insurers does because we'll definitely be moving our business.