Claim issues on car insurance. Claim ***

Good Day <br> <br> I am lodging a complaint against Santam. I'm not receiving any satisfactory service from Werner Zaayman.<br> <br> On the 24th December 2015 I lost both my parents from a motor vehicle accident and logged a claim with Santam call centre. <br> <br> Werner Zaayman from Santam Menlyn, Pretoria informed me that the car was declared uneconomical to repair, I have been liaising with him regarding the claim since the 30th of December 2015. I only have his cell-phone number and email address and his initial request was for me to submit the original car registration.<br> <br> I have since sent the registration certificate and I have not heard from him since to confirm if that is what is required and if there's any other documentation still outstanding for the claim to be processed.<br> <br> Whenever I call Werner and leave messages on his cell-phone