Claim delay

On the second of December 2017, i was involved in a minor car accident; Santam towed the car on the 3rd December 2017 to panel beater in King Williams Town. On the 12 December 2017 a Santam assesor went to assess the car and he came back trying to pass a bark, informing me about an oil leak and his confusion( i just could not understand); anyways I phoned the consultant handling my claim and she said she will investigate and get back to me; that never occured. What fustrates me is the lack of communication and the fact that I now have to run after Santam. Mean I have never missed a payment, I feel cheated, I am carless and its just not fair. I want my car fixed; I have paid and I want the services that are due to me!!!!