CLAIM

I logged a claim +- 3 weeks ago for damages to my left back light and a crack on my windscreen. This is not a motor vehicle accident, but due to stones and rocks in the road etc.

I sent my description of "what happened", and I was requested to take my vehicle to an assessor to assess the damages. I took the vehicle 2 weeks ago on 7 April. After I took my vehicle, I never heard a word from my insurance company regarding progress of the claim. I was only contacted a week later (14 April) where I was questioned as to how my windscreen was hit by a stone?? I don't know how much more elaborate I must get about it, but I explained that while driving, my windscreen was hit by a stone, which caused it to crack. Nothing more can be said about that. I was then told I would receive a call back in 5 minutes.

Its a week later, and I have still not received a call?? I have sent 2 emails to Santam, and I have not received a response to either one of them. I sent an email to my Broker, who advised that Santam said they were not going to cover my claim as they say my description of the "accident" is not enough, and it is impossible for a stone to hit my windscreen while driving.... I'm sorry WHAT??? I proceeded to ask how much more elaborate I must be regarding a stone hitting my windscreen, and all she said is she would get Santam to give me a call immediately. I'm still waiting!!

I want an answer as to the progress of my claim. I am not paying a monthly installment of over R900 to make Santam rich, I am paying that money in the event I need to claim for damages to my vehicle, which is now, and I am not receiving any benefits to the money I AM PAYING!!!

Please can someone get back to me, by no later than close of business today, failing which I will take this matter further.

Thank you. Brenda