OP
Olwethu P
1 reviews | Active since Nov 2021
26 Aug 2024, 12:57
Claim
I registered a claim in June still waiting even today. I have been calling for days and I am always transferred to different individuals. Finally I was told Jessica is dealing with my case and given her contact number. Called her the whole of last week even today. I tried calling claims department several times even I waited for and hour on the line for the available consultant. I want to know what must I do because it’s three months already now.
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
26 Aug 2024, 13:04Good afternoon,
Please provide us with the claim number in question to enable us to assist?
Thank you and kind regards
Client care
Please provide us with the claim number in question to enable us to assist?
Thank you and kind regards
Client care
Santam's reply26 Aug 2024, 13:04
Official
Good afternoon,
Please provide us with the claim number in question to enable us to assist?
Thank you and kind regards
Client care
Please provide us with the claim number in question to enable us to assist?
Thank you and kind regards
Client care
Santam's replyOfficial
26 Aug 2024, 13:39Good day,
Thank you very much.
Kind regards
Client care
Thank you very much.
Kind regards
Client care
Santam's reply26 Aug 2024, 13:39
Official
Good day,
Thank you very much.
Kind regards
Client care
Thank you very much.
Kind regards
Client care
Santam's replyOfficial
26 Aug 2024, 18:00Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply26 Aug 2024, 18:00
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
27 Aug 2024, 13:42Good day Mr Pili,
Your review has reference.
We consulted with our legal department herein as well.
The response received is noted below:
Please note that the insured did not claim for own damages. The insured also requested a no claims letter from Santam as he is not claiming against his own policy.
We can not attempt a recovery if the insured did not claim for own damages.
Our legal department can therefor not assist herein as you are not claiming against your own policy.
You will have to liaise directly with the third party's insurers herein and for any update in respect of your claim as you are now claiming as a third party against the other party's policy with his insurers.
Thank you and kind regards
Client care
Your review has reference.
We consulted with our legal department herein as well.
The response received is noted below:
Please note that the insured did not claim for own damages. The insured also requested a no claims letter from Santam as he is not claiming against his own policy.
We can not attempt a recovery if the insured did not claim for own damages.
Our legal department can therefor not assist herein as you are not claiming against your own policy.
You will have to liaise directly with the third party's insurers herein and for any update in respect of your claim as you are now claiming as a third party against the other party's policy with his insurers.
Thank you and kind regards
Client care
Santam's reply27 Aug 2024, 13:42
Official
Good day Mr Pili,
Your review has reference.
We consulted with our legal department herein as well.
The response received is noted below:
Please note that the insured did not claim for own damages. The insured also requested a no claims letter from Santam as he is not claiming against his own policy.
We can not attempt a recovery if the insured did not claim for own damages.
Our legal department can therefor not assist herein as you are not claiming against your own policy.
You will have to liaise directly with the third party's insurers herein and for any update in respect of your claim as you are now claiming as a third party against the other party's policy with his insurers.
Thank you and kind regards
Client care
Your review has reference.
We consulted with our legal department herein as well.
The response received is noted below:
Please note that the insured did not claim for own damages. The insured also requested a no claims letter from Santam as he is not claiming against his own policy.
We can not attempt a recovery if the insured did not claim for own damages.
Our legal department can therefor not assist herein as you are not claiming against your own policy.
You will have to liaise directly with the third party's insurers herein and for any update in respect of your claim as you are now claiming as a third party against the other party's policy with his insurers.
Thank you and kind regards
Client care