MH
Muhammad H
1 reviews | Active since Sept 2018
20 Oct 2022, 09:41
Changing insurers
Most of the contact numbers listed on their website does not work Found a number to call and was routed through 3 different departments only for the claims handler to never answer and the call disconnected Spent over an hour on hold waiting for a consultant to answer
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
20 Oct 2022, 10:07Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply20 Oct 2022, 10:07
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
MH
Muhammad H's updateReviewer Update
20 Oct 2022, 11:13I await your call
MH
Muhammad H's update20 Oct 2022, 11:13
Reviewer Update
I await your call
MH
Muhammad H's updateReviewer Update
21 Oct 2022, 10:38A day later and still no call
If this is what shortly means to Santam I’m not surprised the service has been this bad
If this is what shortly means to Santam I’m not surprised the service has been this bad
MH
Muhammad H's update21 Oct 2022, 10:38
Reviewer Update
A day later and still no call
If this is what shortly means to Santam I’m not surprised the service has been this bad
If this is what shortly means to Santam I’m not surprised the service has been this bad
MH
Muhammad H's updateReviewer Update
24 Oct 2022, 12:00Received an email from Kurt Koopman (Client Care Manager) on Friday at 11:36, no apologies for the lack of service
I rep**** at 14:49 with the details requested. I don’t expect responses over the weekend, but I still haven’t received a response on my claim
Today begins week 3 since my claim was submitted, and not even an acknowledgment received
I will report this to the Ombudsman and will cancel my insurance policies held with Santam on all assets once the claim has been resolved.
I’ve received better service from other insurers when needing to process a claim
I rep**** at 14:49 with the details requested. I don’t expect responses over the weekend, but I still haven’t received a response on my claim
Today begins week 3 since my claim was submitted, and not even an acknowledgment received
I will report this to the Ombudsman and will cancel my insurance policies held with Santam on all assets once the claim has been resolved.
I’ve received better service from other insurers when needing to process a claim
MH
Muhammad H's update24 Oct 2022, 12:00
Reviewer Update
Received an email from Kurt Koopman (Client Care Manager) on Friday at 11:36, no apologies for the lack of service
I rep**** at 14:49 with the details requested. I don’t expect responses over the weekend, but I still haven’t received a response on my claim
Today begins week 3 since my claim was submitted, and not even an acknowledgment received
I will report this to the Ombudsman and will cancel my insurance policies held with Santam on all assets once the claim has been resolved.
I’ve received better service from other insurers when needing to process a claim
I rep**** at 14:49 with the details requested. I don’t expect responses over the weekend, but I still haven’t received a response on my claim
Today begins week 3 since my claim was submitted, and not even an acknowledgment received
I will report this to the Ombudsman and will cancel my insurance policies held with Santam on all assets once the claim has been resolved.
I’ve received better service from other insurers when needing to process a claim