Changes in policy

In November 2015 I informed Santam, that I have changes in my policy, which runs prepaid until March 2016.<br> <br> For the insured building I have a new billing address and my insurance for the content change to Somerset West and should be only half of the previously insured value.<br> <br> Santam reacts after a while with an increase in both parts of my policy of roughly 50%.<br> But this was not all. They have made also excluding's in this existing policy.<br> <br> I complained and the Client Care Manager asked me for the details. I made my homework but unfortunately he never came back to me.<br> In January I asked Santam for the arguments, that they change the running policy to my disadvantage. The answer \ This is the best we can do\"<br> <br> So I asked Santam on Jan 9th for Legal support, which is part of my policy.<br> It looks like this was the wrong request. From this point, Santam completely disappeard from the scene.<br> My conclusion - I have a policy, where benefits are not provided.<br> So my only way is a cancellation of the existing policy, backdated to the first of December2015.<br> "