Cellphone claim with MTN

I submitted my claim on the 12th of June 2025, after my phone was ****** from my place of work. It is now the 26th of June, and only today have I received a response. Waiting two full weeks without any communication or update—while being without a phone that I am actively paying insurance for—is completely unacceptable and unprofessional.

I work in the mining industry, specifically at a process plant, where there are clearly defined restricted areas where mobile phones are not permitted due to the presence of hazardous chemical solutions. As part of my daily responsibilities, I conduct inspections in these areas. On the day of the incident, I followed all required protocol and securely placed my phone inside my desk drawer at my workstation before entering a restricted zone.

Their rejection letter claims that my phone was left “on top of the desk,” which is entirely inaccurate. I took every reasonable precaution under the circumstances and comp**** fully with my employer’s safety and security requirements. I am struggling to understand what more could have been expected of me to protect my phone.

I find both the reason for rejection and the delay in your response to be deeply unsatisfactory. I trusted this insurance service to provide fair support in situations like this, and the way my claim has been handled so far has left me feeling unsupported and disappointed.