cellphone claim not sorted in 7 days it will be a month

<p>to say i am fustrated would be an understatement . the service i have received from santam with all my claims is shoking , with the current claim i have its the worst . my claim that was registered on the 17th august is still not sorted with santam . its one isssue after the other with vodacom and the beacon billings</p> <p>the current feedback that i have received today is that did not sign my signature on some pages bearing in mind that in have never filled this forms before i would have expected for the assessor dealing with the claim to chek and advise befeore the forms were send to vodacom as they usually work with these request everyday . as per the last email no id provided to vodacom yet it was emailed from my side . vodacom advising that my sim card is not ricad im my name i just went to vodacom and i have received proof that the sim card was ricard im ny name 6 years nd 7 months ago as to who provided santam with the info no one can give me answers on that. in the mean time i am struggling without a proper phone and some of my clothes that i have lost along with the cellphone . to top that up i unfortunately had 3 claims in the past 3 months and santam have cancelled my policy with them . i need feedback and a time frame on whn this will be sorted no one gives feedback or anything ypu as the client will use your own resources and money to phone santam for feedback . im totally upset and i am not happy with santam at all</p>