CAR REPAIR AND NOT DONE SONCE FEBRUARY

Your vehicle has been repaired. Info: https://smr.audatex.net/customerportal/go/customerView?tokenId=D45F79FF-B9A0-EF8A-83EC-D216DDE30C14

Good Day I am so disappointed and not happy with how I am treated by Santam. Everytime it is me making an effort.Since February till today no correspondence of what is going on. The last time I spoke to you you apologised for not getting back to me due to not seeing my email that I sent long time. I only received the approval and now the repair company send me this above information stating that my car has been repaired, really. Last time I spoke to you I requested that they get all the parts first before I can take my car there because I don't want my car to be sitting there without being attended because when I went for assessment I saw cars parked outside and I was told they don't have space inside the warehouse as the cars are waiting for repairs. I pay my installment every month with no hesitation but the service I got is so unprofessional and unacceptable. I have reasons why I don't want to keep rental car for more than 2 weeks more especially Santam recommend VW which I don't want. Please inform them I don't want VW car and I will choose Kia picanto as I feel save with it. Hope this matter will be attended urgently as is been 3 months.

Frustrated Loyal Customer