Car insurance claim, do not even deserve a 1 star

Terrible Claims Experience from Santam – 1 Month Later, Still No Car, No Feedback

I have been a loyal Santam client for 5 years, and this is the first time I’ve ever submitted a claim of this size and honestly, the way this has been handled is shocking.

Tomorrow, the 14th, marks ONE FULL MONTH since my car was taken in, and I am still sitting without a vehicle, without answers, and without any sense of urgency from Santam or the assessor.

The lack of communication is unacceptable. I have had to constantly follow up, and even then, I receive no meaningful updates, no clear timelines, and no accountability. It feels like my claim is being completely ignored. As every time I send emails or call the assessor, there is no response. Calls and emails are left unanswered.

How is it acceptable that: • A client is left without a car for a month • There is no clear outcome or progress communicated • Neither Santam nor the assessor can provide proper feedback

This is my first major claim, and instead of being supported, I’ve been left stranded and frustrated. What is the point of paying insurance for years if, when you actually need them, you are met with silence and delays?

This experience has been extremely disappointing and stressful, and it has completely damaged my trust in Santam.

At this point, I expect: • Immediate feedback on my claim • A clear timeline for resolution • Accountability from both Santam and day break assessors. They never answer calls