Car Insurance:

Good day

I submitted a claim as a third party via Indwe Brolink (Santam) as I my car has been bumped by their client, whom is also my Colleague. I submitted all the necessary documents as per their letter of instruction and this includes the photos of the damages to my vehicle, the parking photo which shown which way my car was coming from as I was driving parallel to the exit door, as well as the sketch showing how the accident happened. The vehicle that bumped me was from the right and was supposed to stop at the stop sign, however, it did not stop resulting in the bump of my two right vehicle driver seat and rear seat doors as well as damaging the seal. If you look at the damages on both cars, you could tell that their client is on the wrong as she was supposed to stop at the stop sign, and she failed to do so. Now the quotation submitted was R55210+ and they only approved R9844.71. According to the Liabilities Uninsured Advisor, whom was dealing with the claim, this decision was based on my sketch I had done as per their request, and no assessor was sent to assess how the accident occurred. Also when talking to the claims manager Julia Mogase, she mentioned that the claim was based on digital assessment and that this is what was on the letter sent to me, which I could not be pointed to. she also mentioned that the nose of the vehicle of their client was already inside the parallel road as she could not see clearly the vehicles coming from the left side of the parallel road. If this is the case, I would have bumped her vehicle with the front of my car, and this is not the case as I was the one whom was bumped on the right side of my doors.

Julia clearly indicated to me that they are not prepared to review their decision and I need your intervention as I am treated badly here. I have been driving around with a car that am not sure of its safety as my door struggles to open and its making a squeaky noise on the door