Car insurance

I recently joined Santam to insure my car and home content. The call centre agent assisting me was Ashieq Khan and assisted me well, up until I agreed to join and gave him all my information. I received a quote and all, and there was an query I had about the access on my quote.<br> <br> He kept on informing me that calls are recorded and that he has never missed a follow up call and always gives feedback, yet the last conversation I had, he suddenly does not recall informing me of what we had discussed about the acess,surely he can refer to those recorded calls. Its been 2 weeks now that I have not received his feedback about the access I asked him on.I've made several calls to him and his suddenly never available,and left messages, yet I have not yet received his feedback.<br> <br> I am a new client with Santam, and based on this, its as though, once a client has agreed to take the policy, the service thereafter is non-existent! My 1st debit is due to go off beginning of December, and since he disappeared,Im not certain whether I would like to continue with this policy,it seems like it will be problematic going forward....!!!???