Car claim - frustrated client - car not fixed

I'm writing this review with the most frustrations I have ever experienced with an insurance company.

As a female and not very clued up on cars when I signed up with Santam I was promised to be well taken care of and hustle free claims.

When I registered a claim first week of December 2022 I could have sworn things would be smooth. I am seating hear almost two months into the claim and my car has not yet fixed.

While this is happening I am still paying my hefty insurance premium of over 2 thousand rands and zero support from Santam. After registering the claim I went to the panel beater I was told to go to and I went. I was told they will order parts before they close shop and fix the car. Fast forward no parts, car not fixed. I am driving around December with a broken car. Come January the second week I get a call to say the pane beater is closing down and they will contact me with another one. I waited for the rest of January with no luck, only in Jan I was told I must move my car to Another panel beater and when I did my research I found out that the panel beater is not Mercedes-Benz approved! Wow to my shock. This is an insurance I trust. I am yet to hear the way forward with regards to my car.

It's really sad that Santam did not take care of me as promised, yet I am still loyal, never missed a premium.