Cancelled Policy – Still Debited & No Refund Received

I cancelled my policy effective end of January 2026 and I have a formal cancellation letter confirming this.

Despite this, my account was debited after cancellation. I queried the matter multiple times and was informed that the amount would be refunded within 10 days. As of today, 17 February 2026, no refund has been processed.

I should not have to chase a refund for money that was incorrectly debited after the policy was officially cancelled. I expect urgent resolution of this matter.