Cancellation of policy

Hi there,

I got a call early september from Mi Way insurance on my car and accepted to offer as my premium and access was a lot better. Mi way put me through to the cancellation department of santam so i could cancel my policy so i would not be charge at the end of September. Santam said they wanted to give me a better quote and asked me to send a mail with Mi ways quote on. I sent a mail on 12 September 2017 at 10:19 am. I waited and waited and forgot about the whole better quote till closer to the end of the month. I called Santam on the 26 September and asked whats going on. They told me they could not find my mail. I helped the lady with the date and time i sent the mail. Then the lady said to me if we continue with the better quoted i would be charged as they needed to do the cancellation that day. I told the lady i am not going to wait another 2 weeks and be double charged from 2 different insurances because they could'nt do their work right. She told me a had to send an email to cancel the policy with my policy number as a subject. I did this on 26 September 17 at 1:51pm and i stayed on the line until she recieved my mail. Today is the 03 October 2017 and my account was charged for R520.00. I called them today and i was told my policy is still active. I mean really??? what must i do??? Then i get told i will get me refund starting from 30 days. Now for the 3rd time they did not do their work right and i must suffer. I asked the lady to get a manager to phone me to sort this out and guess what i am sill waiting, waiting for more poor service.