Cancellation

<p>I called in on the 26 October to cancel my policy with Santam, was told that I need to ********** which I did. No one called me back as they said would happen, I resent email and called again was told to ********** It took nearly two weeks just to cancel my policy and only got assisted as I contacted the complaints department. This does not make any sense as I have had insurance with other companies and to cancel all you need to do is give them a call and it’s done on the spot. With Santam you have to email and call different departments which never get back to you in the time they say they would.</p> <p> </p> <p>To top it all off I get sent two emails confirming my cancelation, one with the correct date of the 27th October then next one with the incorrect date of the 27th November. I respond to them CCing every department that I was in contact with asking them to urgently amend the error and correct the date to the 27th of October, no one responded to my email or confirmed the correct cancelation date was used.</p> <p> </p> <p>To my shock and surprise this weekend I get debited which makes me very angry as I had communicated with Santam to cancel my policy this has inconvenienced me financially and it’s a dam waist of my time and energy to be go back and forth with you guys. I called the contact center on Saturday to ask for an explanation and I get told that it’s the last weekend of the month and the system they need use to check what’s going on with my account is not working . Like really you guys go through this every dam month but can’t fix systems issues so that you can assist clients on the spot.</p> <p>I have sent emails to ********** , ********** ********** and ********** regarding my issue and want to see how long it will take for you guys to contact me and resolve my issue.</p> <p>I need this sorted out ASAP my funds returned to my account plus fees to cover my charges.</p> <p>Regards very annoyed ex-client.</p>