JB
Justin B
1 reviews | Active since Jul 2011
02 Jun 2025, 09:11
Called into Santam to enquire my premium
Called into Santam to enquire my premium. Was assisted by Kaya who was most helpful. Not only was my increased premium reversed but lowered slightly over what it had been in previous months.
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Replies (2)
Santam's replyOfficial
02 Jun 2025, 09:18Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
Santam's reply02 Jun 2025, 09:18
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
JB
Justin B's updateReviewer Update
13 Jun 2025, 19:43I'd like to retract that 5 star rating and give you -1!
My initial enquiry on the 2nd of June 2025 was why my premium was increased by more than 15%. After the phone call the premium was subsequently reduced and a new annual policy document emailed to me reflecting the reduced premium. Now I get emailed a new policy document on the 13th of June exactly 1 week later reflecting a policy increase of 25.73% ! In what world is this acceptable?
My initial enquiry on the 2nd of June 2025 was why my premium was increased by more than 15%. After the phone call the premium was subsequently reduced and a new annual policy document emailed to me reflecting the reduced premium. Now I get emailed a new policy document on the 13th of June exactly 1 week later reflecting a policy increase of 25.73% ! In what world is this acceptable?
JB
Justin B's update13 Jun 2025, 19:43
Reviewer Update
I'd like to retract that 5 star rating and give you -1!
My initial enquiry on the 2nd of June 2025 was why my premium was increased by more than 15%. After the phone call the premium was subsequently reduced and a new annual policy document emailed to me reflecting the reduced premium. Now I get emailed a new policy document on the 13th of June exactly 1 week later reflecting a policy increase of 25.73% ! In what world is this acceptable?
My initial enquiry on the 2nd of June 2025 was why my premium was increased by more than 15%. After the phone call the premium was subsequently reduced and a new annual policy document emailed to me reflecting the reduced premium. Now I get emailed a new policy document on the 13th of June exactly 1 week later reflecting a policy increase of 25.73% ! In what world is this acceptable?