Call centre is HORRIBLE
<p>I have struggle to get through to call centre 20 March - put twice airtime on and cost me over R200. I got throught to ********** He send me the quotation which my surname is spell so wrong after I spelled it to him twice - I cannot apply for my visa if my surname is not the same - in this case Beaurain and DURAIN!!!! Mailed him twice to ask to change urgent and for me to make payment and get travel insurance.. and no reply... Again bought R200 of airtime and HOLDING ON!! This is NOT EXCEPTABLE. I want Santam to refund me with my calls. There must be a call back option and clients need to be called back!</p> <p>Only taking insurance with them due to my creditcared working with them.</p> <p> </p> <p>Such bad bad service. If you cant take the amoutn of client queries employee more COMPETENT staff to assist your clients.</p> <p> </p> <p> </p>
Good day Liezel,
Thank you for the post above. we are really sorry to hear about the bad experience and inconvenience this has caused you.
We will escalate this matter to the TIC management to assist us in our investigation and once we have received their feedback, we will revert back.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Good day Liezel,
Thank you for the post above. we are really sorry to hear about the bad experience and inconvenience this has caused you.
We will escalate this matter to the TIC management to assist us in our investigation and once we have received their feedback, we will revert back.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Hi Stephan and team
Thank you for your speedy feedback and I must say the way it was handled was great. And again I want to say Mpho at the callcentre was amazing!! This is the service one should want!
I am really happy with the outcome and want to thank you
Hi Stephan and team
Thank you for your speedy feedback and I must say the way it was handled was great. And again I want to say Mpho at the callcentre was amazing!! This is the service one should want!
I am really happy with the outcome and want to thank you
Dear Liezel,
Thank you very much for the follow up comment and we really appreciate you taking the time to notify us of this.
It is only a pleasure and we ae glad that we could have been of assistance in resolving your concerns.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,
Dear Liezel,
Thank you very much for the follow up comment and we really appreciate you taking the time to notify us of this.
It is only a pleasure and we ae glad that we could have been of assistance in resolving your concerns.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,