Burnt.....

I had a fire which broke out on my premises and on logging a claim on the 30 May 2023 under claim no *** I advised the consultant that the fire included my kitchen, my passage as well, as my Geyser.

Everything has and was sorted for the passage and Kitchen, yet the Geyser was not replaced and was declined by Santam due to Green Connects incorrect reporting.

I than hired the same guys from Green Connect that Santam sent out to fix my Geyser and upon them coming out I have paid them an amount of R2 131.00 (amounts of R1791.00 and 340.00), they then replaced a Thermostat and faulty element,

My Geyser was still not working, this is when they realized that they made a mistake on the insurance and that the Geyser was affected by the fire and was not due to maintenance.

After paying them they advised me to contact the insurance again, which I did under claim number *** which I than had to pay a further R 3000.00 Excess.

I feel that this is unfair and negligent on Santam side as I had to wait and, in the interim, got hurt due to my Geyser not working, I have burnt my Right leg costing me a further R1 235.62 in cash for doctors’ bills + R544.10 medical aid costs and medication costs of R935.95.

Had to stay out of work for a further 7 days due to injuries and because I was still in my 3 months’ probation period had to take annual leave to recover as I had no sick leave available.

If my Geyser was fixed in the first place like it should have been, I wouldn’t of had to boil water on the stove and still end up burning, Because of this I have been inconvenienced in a whole lot of pain and uncomfortable.

I hold Santam responsible for this.

If I am not compensated for this, I will take this up further.

Regards Ameera Timms ***