Buntu a true assist of Santam - 5 star service

Item: Santam
Rating: 5
Author: Martie M

Review of service of below employee: Buntu Gontsana Motor Claims Consultant Santam Direct: Claims Department He was friendly, well-informed, sympathetic, and such an incredible gentleman and well-spoken individual. In my experience, 80% of call center staff are rude and impatient and would think nothing of dropping a call but Buntu handled the entire matter so professionally.

Buntu is a true asset to Santam. He should do well in the company.

kind regrds,

Martie Malan

Helpful (0)

Replies (3)

Santam's replyOfficial

17 Mar 2022, 16:01

Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.

Santam's reply17 Mar 2022, 16:01

Official

Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.

Martie M's updateReviewer Update

17 Mar 2022, 16:10

It is my pleasure to give recognition to such well-deserving employees. Your call center training must be excellent. Very few companies realize that a rude agent can be a business loss to a company. As an ex-trainer and teacher, I judge companies by the quality of their agents.

Martie M's update17 Mar 2022, 16:10

Reviewer Update

Santam's replyOfficial

17 Mar 2022, 16:16

Dear Martie,

Thank you so much for the kind words and for taking the time to notify us of your wonderful experience.
Yes, that is very true and wise words and we completely agree with you in that regard.

Thank you and kind regards
Client care

Santam's reply17 Mar 2022, 16:16

Official