Bunch of ****s

They had a marketing campaign where after you place a takealot order you'd get asked if you want Santam to call you to get a quote and if they beat your current insurance you'd get a R500 takealot voucher so I opted to get the quote. Someone called me from Santam and as we are on the call he tells me that he knows that I'm doing the quote because of the takealot voucher, he then proceeds to say that even if they beat my current insurance's premium, I'll still get the voucher. The quote I was given was better than the insurer I was with so I took Santam's quote, the voucher didn't come through. When I enquire, no one seems to be able to give a proper answer. The calls are recorded so they should be able to go listen to that call and hear what was offered by their sales consultant. Now it seems like I have to beg, crawl and follow up on what was promised.