Bunch Of *****

This people really think absolutely nothing about their clients. I'm struggling now for a month already, this is my 3rd review for the same claim, and they still just give me the run around. After the second review the assessor, or whatever, Appel Van Staden, phoned me to say that no access is payable, I must send him a damage report etc. Bare in mind, when I took out insurance on the items I'm struggling to get paid out now, I told them this is a small town and here are no registered car audio shops but I was assured it wont be a problem - I even made them aware of it again when I lodged the current claim. But I managed to get someone who is not registered to compile some report explaining the damages to the items, Appel Van Staden said that will be fine.

They phoned me on Friday, 13.12.2019, but I missed the call, and afterwards when I checked my emails I received a policy schedule from them on which my premium have increased - and the wording is of such a nature that make it seem like I requested the changes.

I phoned them this morning to enquire about the changes, but the agent was of little use. I also contacted the Appel Van Staden person to enquire about an update, he said he is awaiting the outcome from the claims committee, I told him its a month now already. I phoned the SANTAM call centre again, and the agent on that side told me that this Appel Van Staden already rejected - how is that for a run around. I made him aware that I'm on the line with their call centre, and that they say he rejected it, and he again said he is awaiting the outcome of the claims committee.