TP
Terence P

1 reviews | Active since Oct 2015

29 Sept 2016, 16:11

Building insurance misleading

<p>I've got building insurance as part of my insurance package which includes a section advertised as "The tracing of leaks and necessary repair costs"</p> <p>My shower floor is leaking and I've been informed that this is a maintenance issue and not covered. Leaks are only for pipes. I only bought my house a year ago so how was I suppose to do maintenance to avoid this happening. </p> <p>This is really misleading advertising which does not stipulate what type of leaks are excluded.</p>

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Replies (1)
Santam
Santam's reply30 Sept 2016, 07:31
Official

Good day,

We thank you for your post above. We will investigate your concerns and revert back to you once we have concluded our investigation.

Thank you kinldy.

Stephan Olivier

Client care media manager