PN
Phumeza N
1 reviews | Active since Jun 2019
23 Mar 2022, 22:04
Buglary for the 08 of February
I'm very much disappointed with the service I received from this insurance Company I had a buglary on the 08 of February still nothing I mean deductions are taken with no Fail I don't know if I should add my legal team into this every time I'm doing a follow up Im told assessor and the claim consult but nothing we are going to the second month now no communication nothing please Santam tell me what to do I really don't know now
Helpful (0)
Replies (8)0
Replies (8)
Santam's replyOfficial
24 Mar 2022, 07:16Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply24 Mar 2022, 07:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
24 Mar 2022, 14:15Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply24 Mar 2022, 14:15
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
PN
Phumeza N's updateReviewer Update
25 Mar 2022, 15:41Im still waiting for someone to contact me Santam since yesterday
PN
Phumeza N's update25 Mar 2022, 15:41
Reviewer Update
Im still waiting for someone to contact me Santam since yesterday
Santam's replyOfficial
25 Mar 2022, 16:05Good afternoon,
Our office had been in contact with the assessor.
He confirmed he would make contact with you to discuss the claim and also made contact with you yesterday via email as well.
He had to obtain certain information to validate the claim before it can be finalised.
We have requested him to make contact with you to discuss the claim.
Kind regards
Stephan Olivier
Client care media manager
Our office had been in contact with the assessor.
He confirmed he would make contact with you to discuss the claim and also made contact with you yesterday via email as well.
He had to obtain certain information to validate the claim before it can be finalised.
We have requested him to make contact with you to discuss the claim.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply25 Mar 2022, 16:05
Official
Good afternoon,
Our office had been in contact with the assessor.
He confirmed he would make contact with you to discuss the claim and also made contact with you yesterday via email as well.
He had to obtain certain information to validate the claim before it can be finalised.
We have requested him to make contact with you to discuss the claim.
Kind regards
Stephan Olivier
Client care media manager
Our office had been in contact with the assessor.
He confirmed he would make contact with you to discuss the claim and also made contact with you yesterday via email as well.
He had to obtain certain information to validate the claim before it can be finalised.
We have requested him to make contact with you to discuss the claim.
Kind regards
Stephan Olivier
Client care media manager
PN
Phumeza N's updateReviewer Update
30 Mar 2022, 13:36Hi Santam
I would like to thank Olwethu Tolana for the assistance and the Response
Thank you Santam again
I would like to thank Olwethu Tolana for the assistance and the Response
Thank you Santam again
PN
Phumeza N's update30 Mar 2022, 13:36
Reviewer Update
Hi Santam
I would like to thank Olwethu Tolana for the assistance and the Response
Thank you Santam again
I would like to thank Olwethu Tolana for the assistance and the Response
Thank you Santam again
Santam's replyOfficial
30 Mar 2022, 14:30Good afternoon,
Thank you very much for the review and for letting us know.
We will pass on your message to him and his manager.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for the review and for letting us know.
We will pass on your message to him and his manager.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply30 Mar 2022, 14:30
Official
Good afternoon,
Thank you very much for the review and for letting us know.
We will pass on your message to him and his manager.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for the review and for letting us know.
We will pass on your message to him and his manager.
Kind regards
Stephan Olivier
Client care media manager
PN
Phumeza N's updateReviewer Update
07 Apr 2022, 15:46Im back again Santam with the unprofessionalism and incompetence of your company I regret the day I took this policy Santam card still does not have money I'm been sent from pillar to post with no relevent information can you find out to your colleagues what is going on the claim was from the 08 of February it is now the 07 of April
PN
Phumeza N's update07 Apr 2022, 15:46
Reviewer Update
Im back again Santam with the unprofessionalism and incompetence of your company I regret the day I took this policy Santam card still does not have money I'm been sent from pillar to post with no relevent information can you find out to your colleagues what is going on the claim was from the 08 of February it is now the 07 of April
Santam's replyOfficial
07 Apr 2022, 16:15Good afternoon,
Thank you for your review.
We are really sorry to hear this.
We have requested claims management to intervene and attend urgently to this and ensure it gets resolved asap.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are really sorry to hear this.
We have requested claims management to intervene and attend urgently to this and ensure it gets resolved asap.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply07 Apr 2022, 16:15
Official
Good afternoon,
Thank you for your review.
We are really sorry to hear this.
We have requested claims management to intervene and attend urgently to this and ensure it gets resolved asap.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are really sorry to hear this.
We have requested claims management to intervene and attend urgently to this and ensure it gets resolved asap.
Thank you and kind regards
Stephan Olivier
Client care media manager