Broker- Peter Collins arrogant and rude

<p>Apparently this broker called Peter Collins has been looking after my portfolio for the past three years(taken over from someone else who passed away) but I had never received any form of communication in this regard, not a letter, phone call or email. I eventually needed to lodge a claim for a burglary and contacted Santam who advised that I have a broker who should be assisting with my claim. I called him up and asked why have I not been contacted for the past three years? Instead of apologising for his clear lack of service, he behaves as he is some sort of hot shot.</p> <p>I advised that I needed assistance with my claim. He has the audacity to tell me that he will not help me if I plan to change brokers. Strange, how he has been happily taking my hard earned money for the past three years but refuses to help with my claim because I questioned his lack of service.</p>