1 reviews | Active since Mar 2009
Brilliant Assistance by Santam
Faced with a flat/faulty battery on a vehicle that needs the battery to unlock the doors and release the electronic braking system, (cant push start a vehicle with locked wheels), I was really stressed about how I would get my vehicle unlocked, and started. Made ONE call to Santam who immediately arranged road-side assistance. Very impressed that within 3 minutes I had a reference Number, my location was confirmed with an SMS, and 8 minutes later the service provider was dispatched, 3 minutes later I received a call from the provider confirming my location and providing me with an estimated arrival time. Less than 20 minutes and my vehicle was back on the road. Really impressed by the fact that Thabang called me about 15 minutes later to make sure I was ok, and confirm that the provider had sorted my problem out! Outstanding service by Santam, Kuhns Tow-in (the provider) (very friendly and efficient!) and EuropAssitance. THANK YOU! Well done!
Thank you so much for taking the time to notify us of your wonderful experience.
We are delighted to hear about it and so glad and grateful our team assisted you so promptly and efficiently.
We will most definitely relay your thanks and appreciation to all concerned.
Thank you and kind regards
Stephan OIivier
Client care media manager
Thank you so much for taking the time to notify us of your wonderful experience.
We are delighted to hear about it and so glad and grateful our team assisted you so promptly and efficiently.
We will most definitely relay your thanks and appreciation to all concerned.
Thank you and kind regards
Stephan OIivier
Client care media manager
