BILLED TWICE IN ONE MONTH-No reaction after notice

I would like to report a case of maladministration and gross financial misconduct. SANTAM ordered that a debit order be levied against my account twice in the month of October 2015.I only approved one of the instances. <br> I am shocked by the incompetence of their administration. <br> I have recently been trying to change from a broker policy to a deal direct policy. I struggled to receive a direct quotation. After numerous emails and follow up phone calls I eventually was put into contact with someone in your organisation who telephonically confirmed a few details, specifically around confirmation of details of vehicles and drivers of vehicles and their ID numbers, date of birth, date of issue of drivers licence, etc. After this was confirmed and the person verbally informed me everything was now in order, I was expecting a quotation, but no quotation came forthwith. only two payments deducted in one month.