1 reviews | Active since Jul 2018
Beware of Santam
Increased my farm insurance by 20%, no notification, no explanation, just an increased debit order. On enquiry - reason, claim history! Still paid more than claimed. On the same basis, no reduction in my personal insurance premiums. Please talk to your clients - we have choices!
Dear Mr Barton,
Thank you very much for your post. We are really sorry to hear this and can truly understand why you are unhappy.
We would like to investigate this matter and would appreciate it if you could provide us with your commercial policy number so that we can liaise with our underwriters regarding your concerns?
We would appreciate your assistance herein?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Dear Mr Barton,
Thank you very much for your post. We are really sorry to hear this and can truly understand why you are unhappy.
We would like to investigate this matter and would appreciate it if you could provide us with your commercial policy number so that we can liaise with our underwriters regarding your concerns?
We would appreciate your assistance herein?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Mr Barton,
Thank you very much for providing the information as requested.
We will immediately refer your concerns to our Agricultural underwriters and request a review and once we have received their feedback we will revert back to you.
We note you are insured in your personal capacity through Echelon. They manage their own underwriting and do we have no insight into their client's policies. I really do apologise for the bad claims experience you had but delighted that you were assisted and claim approved.
We will however request them to
Thank you kindly.
Stephan Olivier
Client care media manager
Mr Barton,
Thank you very much for providing the information as requested.
We will immediately refer your concerns to our Agricultural underwriters and request a review and once we have received their feedback we will revert back to you.
We note you are insured in your personal capacity through Echelon. They manage their own underwriting and do we have no insight into their client's policies. I really do apologise for the bad claims experience you had but delighted that you were assisted and claim approved.
We will however request them to
Thank you kindly.
Stephan Olivier
Client care media manager