Begging for Feedback and Assistance from the service provide i pay diligently !!!!

So painful, i have been chasing up since 8th of December 2022 Claim number *** , my Audi A4 was repaired and after some time the paint looks a very different shade, the paint on the bumper is pealing revealing the original paint underneath, this makes my vehicle look cheaply and unprofessionally repaired. Numerous emails go unanswered and unacknowledged , when i call in, i am told that Kaygee Paku will call me back, to date no call or email has been received from Kaygee. No one else is able to assist me or provide a response.( Vuyolwethu Sibisi, Siyanda Mdlulwa are CCd on mails but never intervene to assist ) Santam uses statement like " Managing insurance has never been easier " and " we are there for you 24/7 " i can certainly say nothing about this has been easy and i am not feel like Santam is there for me. i have been nothing but courteous, patient and understanding. This is not acceptable customer service and definitely not what i am paying for , Santam live up the statements you make on your website !!!