EB
Esme B

1 reviews | Active since Apr 2021

28 Apr 2021, 15:31

BE WARNED

BE WARNED

IF THEY BRAKE INTO YOUR GARAGE AND IT DOESNT HAVE A INTERLEADING DOOR TO YOUR HOUSE SANTAM WILL CATEGORIZE IT AS OUTBUILDING!!!!!!!!!! THE MAXIMUM COVER IS R5000

I’VE ASKED FOR THE SIGN UP RECORDING AND THE RESPOND I GOT FROM LYNETTE WAS - "The sales conversation will have no information on discussions of an outbuilding or interleading door as this is not part of the sales scripting. Kindly note that it is the onus of the client to ensure that they are aware of the policy cover and terms and conditions”

I’VE GOT A TRAP DOOR IN MY GARAGE CEILING WHICH LEADS DIRECTLY TO MY ONE BEDROOM IN THE MAIN HOUSE AND THE RESPOND I GOT WAS - “There is no interleading door between the garage/outbuilding and the, main home. As per your admission the roof and ceiling runs in one and there is a trap door, this is situated in the ceiling of the property, this is not an interleading door.”

OH DID I MENTION I REPORTED THIS ON THE 15TH AND ONLY GOT A CALL FROM THE CLAIMS HANDLER ON THE 20TH!!!!!

0
Replies (2)
Santam
Santam's reply28 Apr 2021, 16:07
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
EB
Esme B's update04 May 2021, 14:17
Reviewer Update
Guess what, still waiting for someone to contact me from client care. Assessor was appointed last week Monday, no contact from him or even an update from the claims consultant! worse insurance ever!!!!!!!!!