AN
Albert N
1 reviews | Active since Apr 2019
11 May 2021, 06:36
Be aware of Santam
My wife's phone were ****** and were luckily insured for R5000.00 But what a disappointment when she was offered R4100.00 as they claimed this is the value of a replacement. But what about the cover, screen protector and sim swap? It seems that Santam are willing to take the premium but not prepared to honor the contract
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Santam's replyOfficial
11 May 2021, 07:56Good morning,
Thank you for your review.
We are really sorry to hear about your loss.
Please be advised that you are insuring an item at replacement value -- if that item is lost or ******, Santam will indemnify you as insured by either cash, replacement or repair.
In this instance we have sourced the direct replacement item to what you lost for the amount noted above. We can therefore replace the item that you lost, which is what you have insured.
We have requested claims management to review and include the cover and screen protector as well. The sim-swop will not be covered unfortunately. We believe they are already in contact with your broker in respect to this.
W are honoring our contract with you by indemnifying the direct replacement cost of the item you have lost, as per policy contract.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are really sorry to hear about your loss.
Please be advised that you are insuring an item at replacement value -- if that item is lost or ******, Santam will indemnify you as insured by either cash, replacement or repair.
In this instance we have sourced the direct replacement item to what you lost for the amount noted above. We can therefore replace the item that you lost, which is what you have insured.
We have requested claims management to review and include the cover and screen protector as well. The sim-swop will not be covered unfortunately. We believe they are already in contact with your broker in respect to this.
W are honoring our contract with you by indemnifying the direct replacement cost of the item you have lost, as per policy contract.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply11 May 2021, 07:56
Official
Good morning,
Thank you for your review.
We are really sorry to hear about your loss.
Please be advised that you are insuring an item at replacement value -- if that item is lost or ******, Santam will indemnify you as insured by either cash, replacement or repair.
In this instance we have sourced the direct replacement item to what you lost for the amount noted above. We can therefore replace the item that you lost, which is what you have insured.
We have requested claims management to review and include the cover and screen protector as well. The sim-swop will not be covered unfortunately. We believe they are already in contact with your broker in respect to this.
W are honoring our contract with you by indemnifying the direct replacement cost of the item you have lost, as per policy contract.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are really sorry to hear about your loss.
Please be advised that you are insuring an item at replacement value -- if that item is lost or ******, Santam will indemnify you as insured by either cash, replacement or repair.
In this instance we have sourced the direct replacement item to what you lost for the amount noted above. We can therefore replace the item that you lost, which is what you have insured.
We have requested claims management to review and include the cover and screen protector as well. The sim-swop will not be covered unfortunately. We believe they are already in contact with your broker in respect to this.
W are honoring our contract with you by indemnifying the direct replacement cost of the item you have lost, as per policy contract.
Thank you and kind regards
Stephan Olivier
Client care media manager