EM
Eunice M

1 reviews | Active since Nov 2014

04 Nov 2021, 15:58

Be assured I will ask for same person by name to get satisfactory service

I would like to Thank Waheeda Vallie with excellent service she provided to me with dedication and showing interest in her Job. Ms Vallie has understood my frustration with the bad service I experienced in the past 2 weeks with Santam. Being sent back and forth with false promises of providing feedback, none of agents I spoke to returned my calls and never resolved my inquiry until I called again and was fortunate to speak to Waheeda who gave me Best service and managed to resolve the problem and managed to keep me to be part of Santam. I Thank you.

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Replies (1)
Santam
Santam's reply04 Nov 2021, 16:23
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.