Basically, NO communication, ignore claims

It has now been weeks without any positive feedback from Santam regarding a claim. On the contrary, they only seem to respond when pressure is app****—and even then, just enough to keep me hanging on for a while without proper communication. They are dragging their feet unnecessarily and exhaustingly, not only in handling a claim but also in basic communication. Communication is clearly something they do not understand at all. Extremely poor service—except, of course, when it comes to selling policies and collecting premiums.