JT
Johann T

1 reviews | Active since Aug 2019

05 Nov 2019, 08:07

Badest service I have ever encountered

Good morning to all

It’s been another two weeks without any feedback or nothing from Santam.

At this moment in time I would like to inform Santam that I will be visiting their offices with all the documentation regards this issue on the 19th of November 2019.

On this occasion I would like to speak to the H.O.D. in this regard.

I am extremely unhappy with the way this case is handled.

I HEREBY GIVE SANTAM 14DAYS NOTICE TO SORT MY VEHICLE OR YOU WILL BE HELD RESPONSIBLE FOR THE OUTSTANDING PAYMENTS OF THE VEHICLE.

My complain is as follows:

1. None of the safety features are working in the vehicle. 2. The driver side amber lights are not working. 3. The front bumper is misaligned. 4. The frill of the vehicle has not been replaced, damaged in the accident. 5. The wiper blades are not fitted correctly. 6. There other censors on the vehicle that is also malfunctioning.

I hope to hear from you soon as I do post this on Hallo Peter as well.

Best regards

Johann Taljaard ***

0
Replies (1)
Santam
Santam's reply05 Nov 2019, 08:25
Official
Good morning Johan,

Thank you for your post above.
We are really sorry to hear about your frustration and the inconvenience caused.
We note you have not included the claim number here so we will be in contact via email requesting that so that we can investigate and have this matter resolved asap.

Thank you and kind regards
Stephan Olivier
Client care media manager