Bad thrid party claim.
I'm the clint of Miway. One of Santam clients drove into my car on the n1, she was rubber neck at another accident. I went with my insurance to fix the the car due to the fact that the lady who drove into our car and the broker of her who represents santam told myself and my husband we were harassing her.
Never the less... The car is fixed the i had to pay the access money. The claim was sent through to santam. The claim was sent through 26 May 2025. My insurance (Miway) is still waitIng on a repsonse from Santam today. My claim number by santam C***.
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Replies (5)
Santam's replyOfficial
17 Jun 2025, 11:16Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply17 Jun 2025, 11:16
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's replyOfficial
17 Jun 2025, 11:44Good day
Thank you for your review.
In order for us to assist please provide us with the Santam claim number in question. Please note the Santam claim number is 21.... alternatively 30... and no letters in between.
Thank you and kind regards
Client care
Thank you for your review.
In order for us to assist please provide us with the Santam claim number in question. Please note the Santam claim number is 21.... alternatively 30... and no letters in between.
Thank you and kind regards
Client care
Best regards,
Santam's reply17 Jun 2025, 11:44
Official
Good day
Thank you for your review.
In order for us to assist please provide us with the Santam claim number in question. Please note the Santam claim number is 21.... alternatively 30... and no letters in between.
Thank you and kind regards
Client care
Thank you for your review.
In order for us to assist please provide us with the Santam claim number in question. Please note the Santam claim number is 21.... alternatively 30... and no letters in between.
Thank you and kind regards
Client care
Best regards,
's updateReviewer Update
23 Jun 2025, 09:57My claim number i received from my insurance are C*** CLIENT UPDATE. No feedback from Santam yet. Its a week.
's update23 Jun 2025, 09:57
Reviewer Update
My claim number i received from my insurance are C*** CLIENT UPDATE. No feedback from Santam yet. Its a week.
Santam's replyOfficial
23 Jun 2025, 10:53Good day,
We acknowledge receipt of your confirmation that a claim has been submitted with your insurer. Kindly note that if a claim was also lodged with Miway and has already been attended to, we recommend that you contact Miway and request that they engage directly with Santam. As both are insurers, any further correspondence regarding the matter must be dealt with by the institutions respectfully.
Regrettably, we are not in a position to intervene in this process.
We apologise for the inconvenience caused herein.
Client Care
We acknowledge receipt of your confirmation that a claim has been submitted with your insurer. Kindly note that if a claim was also lodged with Miway and has already been attended to, we recommend that you contact Miway and request that they engage directly with Santam. As both are insurers, any further correspondence regarding the matter must be dealt with by the institutions respectfully.
Regrettably, we are not in a position to intervene in this process.
We apologise for the inconvenience caused herein.
Client Care
Best regards,
Santam's reply23 Jun 2025, 10:53
Official
Good day,
We acknowledge receipt of your confirmation that a claim has been submitted with your insurer. Kindly note that if a claim was also lodged with Miway and has already been attended to, we recommend that you contact Miway and request that they engage directly with Santam. As both are insurers, any further correspondence regarding the matter must be dealt with by the institutions respectfully.
Regrettably, we are not in a position to intervene in this process.
We apologise for the inconvenience caused herein.
Client Care
We acknowledge receipt of your confirmation that a claim has been submitted with your insurer. Kindly note that if a claim was also lodged with Miway and has already been attended to, we recommend that you contact Miway and request that they engage directly with Santam. As both are insurers, any further correspondence regarding the matter must be dealt with by the institutions respectfully.
Regrettably, we are not in a position to intervene in this process.
We apologise for the inconvenience caused herein.
Client Care
Best regards,
's updateReviewer Update
23 Jun 2025, 11:25Very nice to give me this reply.
's update23 Jun 2025, 11:25
Reviewer Update
Very nice to give me this reply.